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Privacy Policy

This privacy policy sets out how “Aster Innovations Pvt. Ltd” (Also known as “Aster”, “Aster Innovations”, “Us”, “Company”) uses and protects any information that you give Aster Innovations when you use this website or its services. Aster Innovations Pvt. Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement. Aster Innovations Pvt. Ltd may change this policy from time to time by updating this page. Aster respects the privacy of the visitors and users to its website, the home page of which is located at https://www.asterinnovations.com (“Site”). This Privacy Policy is intended to update you of our policies and practices regarding the collection, use, and disclosure of Personal Information and Anonymous Information you submit to us through our website. By submitting Personal Information through the Site, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Information according to this Privacy Policy. We do not use, collect, or disclose your personal information for any reason other than areas specified below, except with your consent or as required by law.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, fill out a form, or enter information on our site.

The Information We Collect

Individual data, for example, your name, individual postal and email address, or individual phone number is collected just when you voluntarily share it with us. Such data is received when you send an email through the website or reach, for example, finishing an online form or enrolling for a course. The personal information you give to the association is sent just to the individual or division prepared to deal with your demand and is utilized just to react to your request. As a company, we (Aster Innovations) will not be selling any of the Personal information to any third parties.

Cookies

Parts of the site may utilize cookies just for security and authentication purposes. This data is utilized exclusively to keep up your computer’s session to the server. This data isn’t shared or sold to outsider associations for any reason.

Site Activity Data

Each time a guest results in these present circumstances site; our web server gathers and logs certain data. These entrance logs are kept for a reasonable period of time. These logs incorporate however are not confined to your machine’s TCP/IP address, your username (if pertinent), date, time and documents.

How do we use your information

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features to provide you with better services in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services which we think you may find interesting using the email address which you have provided.
  • To follow up with them after correspondence (live chat, email, or phone inquiries).
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect.

Links to Our Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that of other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this company privacy statement. You should exercise caution and look at the privacy statement applicable to the website.

Controlling your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write or call us or email us as soon as possible. We will promptly correct any information found to be incorrect.

Cancellation Policy

Upon receipt of proper cancellation notification, Aster Innovations Pvt. Ltd will cancel said account within (2 - 5) business days unless other arrangements are made. If the account has a balance due at the time of cancellation, this balance must be paid in full before the account can be cancelled. Cancellation does not liberate the account holder of any outstanding financial obligations. Billing for the account will continue until the balance is paid in full.

Server Failure & Recovery

Aster Innovations technical management team is 24-hours real-time monitoring on our servers. If any server(s) is out of service suddenly, we will carry out the following accident corrective action plans. Server monitoring hardware and software will send alert messages to our technical management team immediately. We will start the trouble shooting of server failure at the same time through remote control software. If we cannot fix the problem(s) within 10 minutes, we must visit our data center(s) to solve the server problem(s) within 2 hours. After completion of server problem, we will generate the accident notices to all affected clients by email to explain the reason(s) and corrective action(s).

Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Aster Innovations Pvt. Ltd

  • #150/41 Thado Dhunga, Dhobighat – 3, Lalitpur – 44600, Nepal
  • (+977) 984 103 8989 / (+977) 985 121 0828
  • (+977) 981 020 9398 / (+977) 985 605 0777